Shipping & Returns

Fulfillment Time

Items will be shipped based on the time frame listed in the "description" section at the bottom of the individual product pages. Please make sure to review the lead time prior to ordering or submitting a help request.

Please note that our on-hand inventory can change rapidly due to military and government purchasing cycles, as well as market events. There may be processing delays during these circumstances.

Shipping

Standard Domestic and International orders are shipped via UPS.

This is the only shipping carrier available for standard domestic and international addresses at this time. Shipping costs to standard domestic and international addresses are calculated by UPS during checkout.

International Customers: Velocity Systems does not accept returns or offer refunds unless the product is defective. For international orders, the customer is responsible for all landing cost (landing costs includes: applicable duties, taxes, and fees). If the customer elects not to pay the landing fees and/or accept the package, Velocity Systems is not liable for the landing cost, package return fees, or product refund.

Alternatively, please contact our International Distributor closest to your location. They are often able to offer less costly shipping.

APO, DPO and FPO orders are shipped via USPS. These are the ONLY addresses we can offer USPS shipping at this time. Shipping costs to APO, DPO and FPO addresses are a flat rate of $15.

Returns

If for any reason you are unsatisfied with your order, you may return it for a full refund or exchange, less shipping charges, within (45) days of purchase. Returned products must be in unused condition to be eligible for a refund or exchange.

Please Contact Us with your Order Number and we will respond with return instructions.